Privacy Policy

Introduction, who are we?

Tellurium Q (TQ) are a company registered in England and Wales under registrations number 06973055. Our registered office is at Tellurium Q Ltd, The Willows, Bonds Pool, Langport, Somerset, TA10 9QJ, United Kingdom. Tellurium Q (TQ) is an industry leader in the design and manufacturing of high end HiFi cables.

TQ holds and processes information about clients, suppliers and other data subjects for administrative and commercial purposes. When handling such information, TQ and all staff or others who process or use any personal information, must comply with the General Data Protection Regulations (GDPR) 25th May 2018. In summary these state that personal data shall:

be processed fairly and lawfully,
be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with the purpose,
be adequate, relevant and not excessive for the purpose
be accurate and up-to-date,
Be accessible upon request
not be kept for longer than necessary for the purpose,
be processed in accordance with the data subject’s rights,
be kept safe from unauthorised processing, and accidental loss, damage or destruction,
not be transferred to a country outside the European Economic Area, unless that country has equivalent levels of protection for personal data, except in specified circumstances.

Our Privacy Mission Statement:

At TQ, we value the trust placed in us by customers, suppliers and colleagues who give us their personal data. Data security is one of our highest priorities and we aim to be as clear as possible about what we do with personal data and why we do it.”

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding processing your personal data and how we will treat it.


Data Controller – A controller determines the purpose and means of processing personal data

Data processor – A processor is responsible for processing personal data on behalf of a controller

Data Subject – Natural person

Personal data – The GDPR applies to “personal data” meaning any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier. For example, name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaption or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Who is our data controller, contacting us – Our data controller is TQ’s Managing Director, Geoff Merrigan, should you have any queries regarding your personal data our contact details are: Tel: +44 (0) 1458 251 997, or e-mail:

The purpose(s) of processing your personal data –
We use your personal data for the following purposes:

Service information

The categories of personal date concerned –

With reference to the categories of personal data described in the definitions section, we process the following categories of your data

Personal data Name, email address, company telephone number, static IP address, job title, company address

We have obtained your personal data from you directly

What is our legal basis for processing your personal data?

Personal data (article 6 of the GDPR)

Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract
Processing necessary for compliance with a legal obligation
Consent of the data subject for newsletters & marketing etc

Sharing your personal data –

Your personal data will be treated as confidential and will only be shared with either TQ personnel required to review the data, as data processors, or external regulatory and assessing bodies, for the purpose of TQ being assessed on our operations, for quality and regulatory reasons.

How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary for a period of 7 years, in order to meet legal requirements. Examples include: in case of any legal claims/complaints; for safeguarding purposes etc.

Providing us with your personal data –

We require your personal data in order to enter into a contract with you.

Should you not wish to supply us with your personal data, unfortunately we will not be able to enter into a contract with you.

Your rights and your personal data –

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal date is erased, where it is no longer necessary to retain such date;
The right to withdraw your consent to the processing at any time, WHERE CONSENT WAS YOUR LAWFUL BASIS FOR PROCESSING THE DATA, i.e. signing up to a newsletter or marketing.

The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means)
The right, where there is a dispute in relation to the accuracy or processing or your personal data, to request a restriction is placed on further processing.

The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics)

Transfer of DATA Abroad –

We do not transfer personal data outside of the EEA (European Economic Area)

Further processing –

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Changes to our privacy policy –

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

IT is securing your data –

The TQ website is secured by HTTPS security certificate and a server-side security suite is installed to protect from attacks. Automatic backups of the website and it’s data are made on a daily basis and stored on the server.

The 4 ways personal data are collected

Subscription Emails
You can opt into the TQ mailing list on the homepage by providing an email address. The email address is then sent an email to confirm they want to opt-in to receive email newsletters from TQ. All emails sent thereafter have an opt-out option at anytime. It is worth noting that we don’t store their email address on the website, it is passed to our mailchimp account. The customer has the choice to add their first and last names if they wish, otherwise only their email is stored.

Contact Form



Location (Country)


The website copies a record of the input data in the websites SQL database. A duplicate is converted into an email by the website and forwarded to and to me.

Unless they describe a technical issue I delete my copy immediately, Geoff deals with the query. He may then print out a copy of negative messages and use them as toilet paper but I find this unlikely x

Product Registration




Serial Number

Dealer Purchased From

Purchase Price

Date Purchased

The website copies a record of the input data into the websites SQL database and the owners name and email address are added to a registered owners list in Mailchimp.

Online Shop

Users can decide to open a TQ account. This allows them to have a website user account that stores their name and address and a record of items they have purchased and when. This is so return customers don’t have to fill in personal data every time they buy and allows us to provide an on-site download link If the customer has purchased a downloadable product such as the System Disc WAV or MP3 files. It does not hold any financial data other than the cost of items and a transaction ID number. If a customer does not open an account they can checkout as a guest, in which case no personal information is stored, it is simply collected at the checkout and sent on to Paypal where the actual transaction occurs.

How to make a complaint –
To exercise all relevant rights, queries or complaints please in the first instance call Tel: +44 (0) 1458 251 997, or e-mail:

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office Tel: 0303 123 1113 or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshier, SK9 5AF, England