If, for some reason, your cables are accidentally damaged, do not worry — we can still fix it for you, even though that will not be covered by the warranty. There will just be a nominal (and yes, we do mean small) fee for parts, labour, and return shipping. We do this because we care about our products and want them to be their best, and we care about our customers — because without you, there is no Tellurium Q^®. Where aftercare is concerned, our motto really is: “Treat people as you would want to be treated yourself.” Incidentally, a cable service is available to bring your product back to its peak performance, but this is outside the scope of the warranty, and there will be a small cost — agreed at time of contact — for that service.